Shipping policy

Shipping & Delivery

We strive to process and ship all orders within one business day of purchase. Most orders ship the same business day or the following business day. Orders placed on weekends, holidays, or during high-volume periods may require up to two business days for processing.

Once your order ships, you will receive a confirmation email containing tracking information. Tracking updates typically become available within 24 hours of shipment.

Undeliverable, Refused, or Unclaimed Packages

If a package is refused, unclaimed, or returned as undeliverable, it will be treated as a return upon receipt. Refunds will be issued to the original payment method, less any shipping charges incurred. If you would like the package reshipped, you will be responsible for the additional shipping costs.

Lost or Stolen Packages

Rivertown Trading Co. is not responsible for lost or stolen packages, or for packages delivered to an address entered incorrectly during checkout. If your package is lost or stolen, we recommend contacting the carrier directly to file a claim.

Returns & Return Shipping

Customers are responsible for return shipping costs when returning items for a refund. Rivertown Trading Co. is not responsible for lost return shipments. If you choose to return an item using a carrier of your choice, we strongly recommend purchasing tracking and retaining your shipping receipt until the return has been processed.

Local Pickup

Local pickup is available. Pickup instructions will be provided when your order is ready.